FAQ

FAQS

• Q: What is Furniture City ?

A: Furniture City is Pakistan’s largest online store that exclusively sells widest range of furniture.

• Q: How Do I Get In Touch With You?

A: You may call us on our number 0309 991 1144.

• Q: Can I Cancel An Order?

A: Yes, before order confirmation by our Order Fulfilment Department you can cancel your order. Please email us at tzahoor@gmail.com for further assistance.

• Q: How Long Does It Take To Receive My Order?

A: We will ship your order within 7-10 business days after confirmation of your order.

• Q: Can I Place and Item On Hold & Purchase It Later?
• A: We provide you with the opportunity to create your own wish list where you can select product(s) for future purchase subject to availability of stock and 50% down payment.
• Q: Can I Have My Stuff Delivered On A Particular Day?

A: We strive to deliver products purchased from Furniture City in excellent condition and in the fastest time possible. However, we can't commit on the same.

• Q: What Payment Types Do You Accept?

A: We support the following payment options: Cash on Delivery (COD), Credit card, Debit card and Net Banking.

• Q: How Does Cash On Delivery Work?

A: We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

• Q: Do Your Prices Include Taxes?

A: Yes, all prices include taxes.

• Q: How Do I Know If Furniture City Is Safe For Online Shopping?

A: We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

• Q: Will You Store My Card Details?

A: No, we do not store your credit card details.

• Q: Can My Information Be Sold To Any Third Party?

A: Your information will NOT be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.

• Q: Can I Make A Credit/Debit Card Or Internet Banking Payment On Furniture City Through My Mobile?

A: Yes, you can make credit/debit card payments through the Furniture City mobile site and application.